Frequently Asked Questions
Q: How to create an account?
Click here to register an account.
Or you may fill in the account password to create an account when you are checking out.
Q: Why should I become a registered user?
If you are a registered user, you are not required to re-enter your shipping or billing addresses every time you purchase via our website. Other than that, you can check your order status via logging in to your account.
Q: I forgot my password, what should I do?
What you need to do is click Lost your Password on the login page and enter your email or username to reset your password.
What kinds of payment methods do you provide?
For Malaysia Customer,
– Online Banking
– E-wallets [Touch N Go, BoostPay, GrabPay]
– Credit/Debit Card
We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 7 days of arrival by email at info@dreamydiy.com.my
We will not be able to accept return or exchange of items if contacted after 7 days of arrival, so please make sure to open the package and check the contents as soon as the package arrives.
All customers are responsible for shipping costs as well as duties on all returned items.
We can not refund shipping if the package has already been shipped.
When the package for your order gets returned to us after no re-delivery is arranged when you needed to, we can resend you the package but you will need to pay for the postage again. If you choose to cancel the items, we can refund the amount for the purchased items but not the postage as it has already been shipped and is totally non-refundable.
Delivery within West Malaysia will take 3-5 Business days, East Malaysia 7-10 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer’s responsibility to check the status of the item upon ordering after order confirmation is sent via email.
Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred.
All discount codes are available for a limited time, while supplies last and cannot be used once expired. These discount codes are not redeemable for cash and are limited to one promotion per order, and in some cases the discount code can only be redeemed once per person in order and has its unique terms and conditions to allow fair redemption and distribution of discount codes to all of our valued customers
**Please note that excessive abuse or misuse of promotions and/or discount codes may result in order or item cancellation.
